ckfySigning in
| Problem | What to do |
|---|---|
| "Sign-in was cancelled" | You closed the Google window. Press Continue with Google again. |
| "We could not sign you in" | Try again. If it repeats, allow pop-ups and third-party cookies for accounts.google.com. |
| "Your Google account must have a verified email address" | Verify the email in your Google account settings, then sign in again. |
| "This account has been blocked" | Contact us through the feedback form or by email. |
Listening audio
- Press Play sound check on the intro screen and raise the volume.
- Check that the tab is not muted (right-click the tab in Chrome or Edge).
- If the audio stops, pause and continue the test; the recording carries on from the same point.
Microphone
- When the browser asks, choose Allow. If you pressed Block, click the lock icon in the address bar, allow the microphone and reload.
- On the intro screen the bar should move while you speak, and the check should show your words.
- If the bar moves but no words appear, speak louder and closer to the microphone and check again.
- Close other apps that use the microphone (Zoom, Teams, Telegram calls).
Speaking Room
| Problem | What to do |
|---|---|
| Your partner does not get the call | They must be signed in to Mockfy in a browser tab. The call card lasts one minute. |
| Black screen or "Still connecting…" | Some networks block direct calls. Reload, or switch one of you to mobile data or another Wi-Fi. |
| No camera | You can join with audio only. |
| The page reloaded | Mockfy brings you back to the call until you press Leave. |
Slow or lost connection
Your answers are saved as you go and the timer runs on our server, so nothing is lost. Reload the page when the connection returns; the test continues where you were.
Still stuck?
Send us a message through Feedback (see Feedback and support). The page you were on and your browser are attached automatically.